Shipping policy

Here is a clear, professional Shipping Policy for **Zenith & Rose Co.** that ties seamlessly into your 24-hour defect reporting window and final sale structure.

Shipping Policy

Thank you for choosing **Zenith & Rose Co.** We hand-package and inspect every order with care to ensure your items arrive safely. Please review our shipping practices below.

1. Processing Times

 * **Standard Processing:** Orders are typically processed and prepared for shipment within 7 business days.

 * **Custom or Made-to-Order Items:** If your order contains custom apparel, hand-poured candles, or bespoke items, please allow 7 business days for production before shipping.

 * Note: Processing times may extend slightly during peak holiday seasons or major collection launches.

2. Shipping Rates & Delivery Estimates

We ship via reputable commercial carriers (such as USPS, Amazon, UPS, or FedEx) to ensure reliable tracking. Shipping charges for your order will be calculated and displayed at checkout.

| Shipping Method | Estimated Delivery Time |

 **Standard Shipping** | 3–8 Business Days 

Delivery dates are estimates provided by the carrier and are not strictly guaranteed. Zenith & Rose Co. is not responsible for transit delays caused by weather, carrier backlogs, or incorrect address entry.

3. Tracking Your Order

Once your package has been handed over to the carrier, you will receive an automated shipping confirmation email containing your tracking number. Please allow up to 24 hours for the tracking information to update on the carrier's portal.

4. Lost, Stolen, or Undeliverable Packages

 * **Address Accuracy:** Please double-check your shipping address at checkout. We are unable to redirect packages once they have left our facility. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the return shipping fees to re-send it.

 * **Missing Deliveries:** If your tracking status shows "Delivered" but you cannot locate your package, please check with neighbors, building management, or your local carrier branch first. Zenith & Rose Co. is not liable for packages stolen after a confirmed carrier delivery.

5. Inspect Upon Arrival (Crucial 24-Hour Window)

Because **all sales are final**, we require all shipments to be inspected immediately upon receipt.

If a carrier's rough handling results in a broken or defective item, or if something is missing from your box, you must email **zenithandhavenroseco@outlook.com** within **24 hours of the delivery timestamp**. Please include your order number and photos of the damage so we can file a claim and arrange a replacement for you.

> **Tip:** Make sure to fill in the bracketed placeholder numbers based on how long it realistically takes you to package your candles, soaps, or custom apparel!